I
like the Amazon system of buyer feedback. It focuses on the product
rather than the seller. Buyer's connection with the seller is a short
lived one starting at the order and ending at the receipt. Knowing the
quality of the seller beforehand is great but not at the cost of knowing
about the product.
In
sites like ebay we leave a 80 character feedback for the seller which
are usually at one end of a happiness spectrum. Most of the comments are
like "You are too good" "Pleasant transaction" "Good Product" blah blah
blah. On the other end negative comments are more informative. Usually
negative ones specifically says the problem the buyer had with the
overall transaction like product not according to description, poor
choice of shipping or damaged product.
Why this kind of feedback is inefficient and insufficient?
Because its the product we have a long relation with. Most of the
sites has a huge overlap of products. Same product is sold by lots of
sellers. But there is no common board to place reviews, whether they are
seller reviews on specific products or product reviews. So we are left
with no choice but to trust the seller and hope for a quality product.
I
will try to explain this further.If a seller has 10 electronic products
and you are buying a memory card from him. Before buying you will want
to know experience of people buying that specific memory card from him
along with the performance and usability of the product. Why? because
descriptions cannot match real life performance.
Ebay
sellers are giving loads of info on most of their products which are
usually copied from other websites or product pages. Often there are
clues of the origins in the text itself. For Eg. Certain mobile seller
copies all his description from GSMArena site leaving a trace of copy in
all pages in the Memory field. They memory field always has a buy
memory link in his descriptions. I am not saying this is wrong as every
seller making his own descriptions will be ridiculous. But there will
be certain amount of partiality because seller will always be a SELLer.it
How do you get the info you want from the above scenario of seller reviews?. Like finding a
needle in a haystack, its difficult to locate a seller review on a
specific product. And one thing I forgot to emphasize. A feedback once
left is final. You, seller or ebay can't change it. Even deletion can be
done only by ebay.
reviews
Why Amazon system is good?
Amazon
system allows user to give a rating and review specific products they
purchase. The reviews can be updated further with additional info they
obtained during continued use of the product. Its good because we would
have a clear picture of the product its performance and problems to be
expected.
So why this series?
This
series is dedicated to those products which floods the markets with
cheap price and a pathetic performance even their cheap prices can't
stand. I had a fair share of these useless products. So I am dedicating
some space to give info to people before they make a purchase. If even
one person restrain from purchasing a product, I am satisfied.
Comments
will be allowed to these reviews but they will be moderated. Anonymous
commenting will not be allowed. Please use the comments to express your
views on the product.
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